Frequently asked questions

Chase manages your Fisker Finance account. Go to chase.com/enroll to create your username and password. You’ll need your auto account number at the top of your statement. You’ll also need your Social Security or Tax ID number.

After you create your username and password at chase.com, you can sign in securely at www.FiskerFinance.com .

You can update your address by choosing “Profile & settings” on chase.com.

When you get a new vehicle, you may have several online accounts each with a different username and password.

For example, in addition to your financial services account, you may have an account through your manufacturer or dealer that gives you access to vehicle information, service appointment scheduling and other items related to your vehicle.

Make sure the credentials you are using are the ones for chase.com. If you're still having issues, you can contact us .

If you're the primary account holder you can manage your paperless preferences by signing in to chase.com/paperless. You can then turn paperless statements and letters on or off.

See our contact us page for payment addresses.

After you sign in, choose Make a Payment on your Account page. You'll be transferred to chase.com to make one-time or automatic payments.

Keep in mind: Don't use the one-time payment option to make a payoff. This will cause delays in posting the payoff. Refer to the loan payoff FAQs for more information on how to make a payoff online.

No, you can add a non-Chase or external account. From the Payment page on chase.com, choose “Add an account” and follow the instructions.

Yes, payments and payoffs can be made by wire transfer using the information below. You may be charged a fee by the wire transfer provider for this service.

• Bank name: JP Morgan Chase Bank
• Routing number: 021000021
• Bank entity: CMS
• DDA number: 910-2-715928
• Account name: CAF EFT Processing
• Beneficiary: Loan/Lease account number

Any additional information the wire transfer provider wants to include may be included in the Beneficiary field.

If the sending bank requests physical address information for wire:

• Street: 270 Park Avenue
• City: New York
• State: NY
• Zip Code: 10017

If sending payoff:

• Remitter Section: Include your name and address.
• Reference Section: Include your account number, name and note to release title to <name> and <address>.

It depends on how the payment was submitted to us.

In general, payments will be credited to the account as of the day they’re received by us, as long as they’re received during business hours or for online payments, prior to the processing cut-off time. In some cases, missing or incomplete information may cause delays.

Posting overnight payments usually takes up to 3 business days if all the account information needed to post the payment is included. There may be delays if your payment is missing information, such as your account number or name.

Keep in mind: Even though the posting may be delayed, the payment will be applied the date it was received for processing.

Any payment received is first applied to any interest due, then to any principal due and then to any outstanding fees. After paying the amount due and fees, any remaining amount is applied to reduce the principal balance.

You can cancel a payment you've scheduled online as long as the payment isn't already in a "Sent" or "Complete" status. Sign in to chase.com and view your “Payment activity” under “Pay & Transfer” to cancel.

Keep in mind: The cutoff time to cancel a payment is:
11:00 PM Eastern time on any business day for payments from a Chase checking or prepaid account
8:00 PM Eastern time on any business day for payments from a non-Chase checking account

Sign in to chase.com and go the "More" menu, then choose "Update settings and preferences", and then "Payment due date" and follow the instructions.

Keep in mind: You can only change your due date 2 times during the life of the loan and only once during the life of a lease. Additional restrictions apply.

1. Sign in to chase.com and choose “See a payoff quote” within the “More” menu to see your payoff quote and verify your address. Follow the instructions to submit your payoff by mail or online.

2. Make sure to confirm your address before completing your payoff because we will mail your title or lien release to the address that appears on your auto account statements—unless you live in an electronic (paperless) state. Florida doesn't generate a lien-free title when the electronic lien is released. You should contact the state's DMV to request a lien-free title.

3. Be sure to cancel any automatic payments when you pay off your loan.

You can pay off your loan whenever you're ready to and there's no pre-payment penalty for doing so. We don't charge pre-payment fees, even if your contract lists a fee.

Visit chase.com to learn more.

Sometimes unexpected issues come up. If you can’t make your next payment or you missed your payment, we may be able to help you. Call us at 844-868-2144 so we can discuss possible options that may work for you. We accept operator relay calls.

Fisker Finance is the program under which JPMorgan Chase Bank, N.A. ("Chase") provides auto financing to Fisker customers. The tradename "Fisker Finance" and the Fisker logo are owned by Fisker Group Inc. (Fisker) or its affiliates and are licensed to Chase. Chase is not affiliated with Fisker. Fisker is not an agent of Chase. All vehicle sales are through Fisker.

Contact us to complete the update.

To get permission, call 844-868-2144. We accept operator relay calls. Keep in mind: Contact us at least 2 weeks before your scheduled departure date.